Returns & Refunds

Return Policy

You may return most items within 14 days of receiving your order for a full refund or exchange, provided the items meet the following conditions:

  • Items must be in their original condition: unused, undamaged, and in the original packaging.
  • Proof of purchase (e.g., order number or receipt) is required for all returns.

How to Return an Item

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the items you'd like to return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return the item(s).
  3. Ship the Item: Carefully package the item(s) and ship them back to us using a trackable shipping service. We recommend that you keep a copy of the tracking number for your records.
  4. Processing the Return: Once we receive the returned items, we will inspect them to ensure they meet the return conditions. Please allow up to 3 business days for the processing of your return.

Refund Policy

Once your return is processed and approved, we will issue a refund to your original payment method. Please note the following:

  • Refund Timing: Refunds are usually processed within 5 business days after we receive your returned item(s). The exact timing depends on your bank or payment provider.
  • Shipping Fees: Shipping charges are non-refundable, unless the return is due to a mistake on our part (e.g., defective items or wrong items sent).
  • Partial Refunds: If the returned item shows signs of wear, damage, or missing parts, we may issue a partial refund based on the condition of the product.

Exchanges

If you'd like to exchange an item for a different size or color, please follow the standard return process. Once your return is approved, you can place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will work with you to resolve the problem and arrange a return or replacement at no additional cost to you.

Shipping Costs for Returns

You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service for your return. Please note that we cannot guarantee receipt of your returned item if you do not use a trackable service.

International Returns

For international orders, the return process is the same, but please note that you may be responsible for customs fees, taxes, or duties associated with the return shipment. We recommend contacting your local postal service for more information on any additional charges that may apply.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us here.